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How Big Data Analytics Enables Service Innovation: Materiality, Affordance, and the Individualization of Service.
Christiane Lehrer
Alexander Wieneke
Jan vom Brocke
Reinhard Jung
Stefan Seidel
Published in:
J. Manag. Inf. Syst. (2018)
Keyphrases
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service providers
databases
case study
service discovery
web services
management system
service oriented
service composition
customer service
big data analytics
real world
information systems
relational databases
end users
service quality