The Impact Mechanism of Service Employees' Job Satisfaction on Service Quality: The Role of OCB and Turnover Intention.
Xiaojun ZhanPublished in: ICSS (2015)
Keyphrases
- factors that influence
- service quality
- job satisfaction
- service providers
- gender differences
- customer satisfaction
- turnover intentions
- organizational commitment
- intrinsic motivation
- electronic commerce
- quality of service
- user satisfaction
- information systems
- organizational culture
- cost effective
- end users
- database systems