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Mobile-Carrier Churning Behavior Modeling Based on Customer Satisfaction.
Satoshi Nakano
Akiya Inoue
Kiyotaka Otsuka
Takeshi Kurosawa
Motoi Iwashita
Ken Nishimatsu
Published in:
SNPD (2012)
Keyphrases
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customer satisfaction
service quality
user satisfaction
customer service
mobile devices
mobile phone
online shopping
core competence
customer retention
data mining
information systems
product design
customer reviews