Experiences with Commercial Telephone-based Dialogue Systems (Erfahrungen mit kommerziellen Telefon-Sprachdialogsystemen).
Elmar NöthAxel HorndaschFlorian GallwitzJürgen HaasPublished in: it Inf. Technol. (2004)
Keyphrases
- dialogue system
- dialogue management
- human computer
- spoken dialogue systems
- natural language
- mixed initiative
- tutorial dialogue
- natural language generation
- case study
- human users
- machine learning
- dialogue manager
- human machine
- language understanding
- call center
- user model
- ground truth
- intelligent tutoring systems
- case based reasoning