Customer-centric optimal resource reconfiguration for service outlets.
Jin Yan ShaoMing XieLi XiaWen Jun YinJin DongPublished in: SOLI (2009)
Keyphrases
- customer service
- customer satisfaction
- service providers
- service quality
- service times
- dynamic programming
- management system
- information resources
- service composition
- grid environment
- queuing model
- web services
- service requirements
- resource sharing
- scheduling policies
- customer support
- resource discovery
- holonic manufacturing systems
- optimal solution