Toward customer-centric mobile phone reverse logistics: using the DEMATEL approach and social media data.
Sajjad ShokouhyarAmirhosein DehkhodaeiBahar AmiriPublished in: Kybernetes (2022)
Keyphrases
- mobile phone
- social media data
- reverse logistics
- inventory control
- third party
- customer service
- social media
- massive amounts
- network design
- supply chain
- bi objective
- mobile devices
- vehicle routing problem
- smart phones
- social networks
- mobile applications
- customer satisfaction
- electronic commerce
- mobile users
- mobile technologies
- call center
- mobile phone users
- social media sites
- social networking