How does artificial intelligence create business agility? Evidence from chatbots.
Xuequn WangXiaolin LinBin ShaoPublished in: Int. J. Inf. Manag. (2022)
Keyphrases
- artificial intelligence
- business process
- business environment
- competitive advantage
- business processes
- supply chain
- supply chain management
- decision making
- systems development
- business owners
- electronic commerce
- intelligent systems
- expert systems
- computational intelligence
- information systems
- evidential reasoning
- software engineering
- machine learning
- cognitive science
- business users
- intelligent agents
- data quality
- computer science
- cognitive psychology
- case based reasoning
- business applications
- business models
- empirical evidence
- internal and external
- software systems
- natural language processing
- return on investment
- ai methods
- small and medium sized
- business intelligence