Service Innovation Strategies: Universalistic, Contingency, And Configurational Explanations Of Firm Performance.

Hyun-Sun Ryu Jae-Nam Lee

Published in: PACIS (2012)

Keyphrases

human resource management
case study
management system
web services
data sets
website
mobile devices
end users
knowledge management
service providers
health care
search strategies
human resources
domain theory
mobile services
service delivery