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Study of the wireless/wire integration CRM Gateway for the effective application of Event CRM for small and medium sized enterprises.

Seungjeong YangJongtae Rhee
Published in: Comput. Ind. Eng. (2009)
Keyphrases
  • customer relationship management
  • small and medium sized enterprises
  • databases
  • model driven
  • data mining
  • artificial intelligence
  • cooperative
  • expert systems
  • mobile devices
  • wireless networks
  • event detection