Head over Feels? Differences in Online Rating Behavior for Utilitarian and Hedonic Service Aspects.
Janina SeutterJürgen NeumannPublished in: ICIS (2019)
Keyphrases
- service quality
- online services
- reputation mechanisms
- online learning
- real time
- management system
- service providers
- statistically significant
- service oriented
- online reviews
- semantic web services
- service composition
- human behavior
- information services
- steady state
- business processes
- service discovery
- end users
- heavy traffic
- recommender systems
- web services
- e learning