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Justification of Customer Complaints using Emotional States and Mental Actions.
Boris A. Galitsky
Irina Tumarkina
Published in:
FLAIRS Conference (2004)
Keyphrases
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emotional state
human decision making
mental representations
emotion recognition
facial expressions
call center
physiological signals
electronic commerce
virtual agents
mental models
information fusion
customer service
affect recognition
human cognition
virtual characters