Collaborative Response Content Recommendation for Customer Service Agents.
Cuihua MaPing GuoXin XinXiaoyu MaYanjie LiangShaomin XingLi LiShaozhuang LiuPublished in: ISNN (1) (2017)
Keyphrases
- customer service
- multi agent
- multi agent systems
- cooperative
- inventory control
- autonomous agents
- multiple agents
- multiagent systems
- customer behavior
- software agents
- intelligent agents
- customer satisfaction
- collaborative filtering
- decision making
- mobile agents
- user preferences
- collaborative learning
- trust model
- recommender systems
- recommendation systems
- database systems
- metadata
- databases
- data management
- distributed systems
- personalized recommendation
- message exchange