Sentiment analysis of public services for smart society: Literature review and future research directions.
Sanjeev VermaPublished in: Gov. Inf. Q. (2022)
Keyphrases
- literature review
- sentiment analysis
- public services
- e government
- opinion mining
- service oriented
- sentiment classification
- text classification
- sentence level
- case study
- public sector
- artificial intelligence
- multi aspect
- text mining
- online reviews
- natural language processing
- product reviews
- service delivery
- public administration
- government services
- feature selection
- public opinion
- sentiment lexicon
- information extraction
- natural language
- e learning
- databases