Smart services: The move to customer orientation.
Rainer AltHaluk DemirkanJan Fabian EhmkeAnne MoenAlfred WinterPublished in: Electron. Mark. (2019)
Keyphrases
- customer service
- location aware
- service oriented
- smart objects
- service providers
- smart environments
- ubiquitous environments
- context aware
- web services
- potential customers
- customer data
- electronic commerce
- service quality
- service requirements
- ubiquitous computing
- mobile services
- customer satisfaction
- home environments
- website
- service composition
- customer support
- smart spaces
- mobile applications
- marketing campaigns
- customer requirements
- computing environments
- service delivery
- information services
- web technologies
- smart cities
- enabling technologies
- end users
- service discovery