The "Other" Agent: Interaction with AI and Its Implications on Social Presence Perceptions of Online Customer Experience.
Bianca KronemannHatice KizginNripendra P. RanaPublished in: I3E (2022)
Keyphrases
- social presence
- student perceptions
- online learning
- instant messaging
- agent interactions
- computer mediated
- discussion forums
- social interaction
- computer mediated communication
- communication tools
- artificial intelligence
- distance learning
- student satisfaction
- social learning
- student learning
- online course
- computer conferencing
- collaborative learning
- content analysis
- machine learning
- software agents
- intelligent agents
- intelligent systems
- learning goals
- positive effects
- expert systems
- multi agent systems
- cooperative
- learning strategies
- computational intelligence
- learning algorithm