Conversational Document Prediction to Assist Customer Care Agents.
Jatin GanhotraHaggai RoitmanDoron CohenNathaniel MillsR. Chulaka GunasekaraYosi MassSachindra JoshiLuis A. LastrasDavid KonopnickiPublished in: CoRR (2020)
Keyphrases
- multi agent systems
- multi agent
- churn prediction
- multiagent systems
- prediction accuracy
- prediction model
- software agents
- conversational agents
- document collections
- web documents
- long term
- autonomous agents
- cooperative
- information retrieval
- multiple agents
- agent technology
- document images
- coalition formation
- agent architecture
- resource allocation
- decision making
- information retrieval systems
- document classification
- prediction algorithm
- multi modal
- intelligent agents
- document retrieval
- electronic commerce
- customer service
- customer satisfaction
- multi party
- mobile agents
- trust model
- prediction error
- incomplete information
- agent model
- natural language
- structured documents
- credit card
- retrieval systems
- customer relationship management
- vector space model
- conversational agent
- dynamic environments