Knowledge Management and the Contested Ground of the 'Professional' within a Professionalised Call Centre.
Elaine H. FerneleyPauline SobreperezFrancis A. WilsonPublished in: PACIS (2004)
Keyphrases
- knowledge management
- coming years
- web based learning
- knowledge sharing
- knowledge engineering
- information systems
- strategic decisions
- information technology
- case study
- organizational learning
- business intelligence
- process oriented knowledge management
- definite clause
- knowledge resources
- semantic web
- decision making
- databases
- software engineering
- tacit knowledge
- knowledge reuse
- co occurrence
- knowledge base
- e learning
- digital photography
- artificial intelligence
- ontological engineering
- information retrieval