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A network-based concept extraction for managing customer requests in a social media care context.

Michelangelo MisuracaGermana ScepiMaria Spano
Published in: Int. J. Inf. Manag. (2020)
Keyphrases
  • social media
  • long term
  • contextual information
  • context sensitive
  • automatic extraction
  • social context
  • information extraction
  • context dependent
  • social networks
  • electronic commerce