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Why do consumers with social phobia prefer anthropomorphic customer service chatbots? Evolutionary explanations of the moderating roles of social phobia.
Seunga Venus Jin
Seounmi Youn
Published in:
Telematics Informatics (2021)
Keyphrases
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customer service
social networks
social interaction
social media
social context
social networking
genetic algorithm
cooperative
social roles
innovation diffusion theory