Dynamic Management of Business Service Quality in Collaborative Commerce Systems.
Bob RobertsAdomas SvirskasPublished in: I3E (2003)
Keyphrases
- service quality
- electronic commerce
- information systems
- management system
- competitive environment
- enterprise systems
- quality management
- customer satisfaction
- mission critical
- competitive advantage
- data mining
- enterprise wide
- user satisfaction
- crisis management
- information management
- customer support
- decision support
- knowledge management
- decision making
- management information systems
- quality of service
- business models
- business processes
- service providers
- expert systems
- online shopping
- real time
- website
- data analysis
- information quality
- electronic markets
- business intelligence
- business applications
- business process