Hierarchical service analytics for improving productivity in an enterprise service center.
Chunye WangRam AkellaSrikant RamachandranPublished in: CIKM (2010)
Keyphrases
- lifecycle management
- data analytics
- web services
- cloud computing
- business intelligence
- cloud services
- service providers
- enterprise systems
- service discovery
- enterprise application integration
- key performance indicators
- electronic business
- customer service
- service oriented
- case study
- hierarchical clustering
- hierarchical structure
- data management
- software development
- databases
- big data
- enterprise application
- management system
- knowledge management
- enterprise data
- customer support
- heavy traffic
- customer satisfaction
- information management
- service composition
- learning analytics
- coarse to fine