The mediating role of customer knowledge management on the innovative work behavior and product innovation relationship.
Constantin BratianuDan Florin StanescuRares MocanuPublished in: Kybernetes (2023)
Keyphrases
- knowledge management
- customer knowledge
- knowledge sharing
- software development
- customer behavior
- knowledge engineering
- electronic commerce
- customer satisfaction
- information systems
- databases
- website
- software engineering
- case study
- e learning
- customer relationship management
- customer service
- behavior patterns
- decision making
- tacit knowledge