A heuristic evaluation instrument for e-government online software.
Jerald HughesPunit AhluwaliaVishal MidhaPublished in: Electron. Gov. an Int. J. (2013)
Keyphrases
- e government
- heuristic evaluation
- electronic government
- public sector
- government services
- digital government
- service delivery
- government organizations
- public administration
- usability testing
- usability evaluation
- government agencies
- developing countries
- usability problems
- information sharing
- online learning
- user interface
- mobile devices
- public services
- knowledge management
- databases
- website
- online services
- software development
- public organizations