Login / Signup
The Effects of Unconsciousness and Emotional Labor on Service Quality: A Case of Flight Attendants.
Yongyu Chen
Xiucheng Fan
Tingting Zhao
Published in:
ICSS (2010)
Keyphrases
</>
service quality
customer satisfaction
service providers
user satisfaction
online shopping
electronic commerce
information quality
information technology
competitive advantage
real time
quality of service
call center