Effects of Agent Appearance on Customer Buying Motivations on Online Shopping Sites.
Kazunori TeradaLiang JingSeiji YamadaPublished in: CHI Extended Abstracts (2015)
Keyphrases
- online shopping
- customer satisfaction
- consumer behavior
- individual differences
- online shoppers
- service quality
- customer preferences
- website
- multi agent systems
- multi agent
- satisfaction degree
- mobile commerce
- marketing strategies
- user satisfaction
- online retailers
- mobile agents
- software agents
- databases
- internet usage
- electronic commerce
- decision making
- information systems
- shopping behavior
- user centric
- product search
- digital libraries
- social networks