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Business drivers and design choices for multilingual IVRs: a government service delivery case study.
Karen Calteaux
Aditi Sharma Grover
Gerhard B. Van Huyssteen
Published in:
SLTU (2012)
Keyphrases
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service delivery
design choices
case study
e government
life cycle
end to end
service management
government agencies
government services
design space
change management
public sector
service provision
trade off
design decisions
online services
design process
web services
open data
software development
digital libraries
e learning
public services
digital government
public administration
knowledge management
real world
government information
mobile technologies
business models
information sharing
business process
user interface