Business drivers and design choices for multilingual IVRs: a government service delivery case study.
Karen CalteauxAditi Sharma GroverGerhard B. Van HuyssteenPublished in: SLTU (2012)
Keyphrases
- service delivery
- design choices
- case study
- e government
- life cycle
- end to end
- service management
- government agencies
- government services
- design space
- change management
- public sector
- service provision
- trade off
- design decisions
- online services
- design process
- web services
- open data
- software development
- digital libraries
- e learning
- public services
- digital government
- public administration
- knowledge management
- real world
- government information
- mobile technologies
- business models
- information sharing
- business process
- user interface