Achieve IT Agility by Integrating SOA with ITIL Based BSM.

Jim Waring Annie W. Shum Avtar Dhillon

Published in: Int. CMG Conference (2005)

Keyphrases

service oriented architecture
business process
web services
service oriented
information systems
database systems
systems development
multi agent
learning environment
multi agent systems
business processes
software systems
development process
service delivery