Managing the quality of computing services: A user-oriented approach using utility theory and service-level indices.
Armin RoeselerAnneliese von MayrhauserPublished in: J. Syst. Softw. (1991)
Keyphrases
- service level
- utility theory
- service requirements
- user satisfaction
- service systems
- service level agreements
- lead time
- supply chain
- multi attribute
- service quality
- service providers
- service composition
- soft constraints
- decision theory
- total cost
- decision making
- neural network
- service oriented
- knn
- game theory
- probability distribution
- multi objective
- cooperative
- utility function