Evaluation of mental models and meta models through interactions between users and helpers about software usage problems.
Parto DehdashtiPublished in: ACM SIGCHI Bull. (1988)
Keyphrases
- mental models
- user interface
- travel information
- usage patterns
- end users
- computer based information systems
- automated tools
- recommender systems
- usability testing
- software development
- software systems
- usability problems
- sensemaking
- social interaction
- learning strategies
- data sets
- source code
- probabilistic model
- social networks
- learning algorithm
- data mining