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Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems.
Soroush Saghafian
Wallace J. Hopp
Seyed M. R. Iravani
Yao Cheng
Daniel Diermeier
Published in:
Manag. Sci. (2018)
Keyphrases
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service systems
enterprise systems
service level
service oriented
web technologies
response time
information systems
real time
e learning
probabilistic model
data management
stochastic models