The impact of reneging on a fluid on-off queue with strategic customers.
Dimitrios LogothetisAthanasia ManouAntonis EconomouPublished in: Ann. Oper. Res. (2023)
Keyphrases
- fluid model
- service times
- arrival process
- single server
- single server queue
- steady state
- call center
- decision making
- customer satisfaction
- case study
- queue size
- queue length
- competitive environment
- poisson arrivals
- priority scheduling
- factors that influence
- heavy traffic
- arrival rate
- queueing model
- marketing strategies
- queueing systems
- stochastic model
- strategic decisions
- business activities
- service providers
- service rates
- state space