Electronic Service Quality In Mobile Internet Music Services: Comparing Different Second-Order Measurement Specifications.
Pavlos A. VlachosAristeidis TheotokisPublished in: MCIS (2009)
Keyphrases
- service quality
- mobile internet
- service providers
- customer satisfaction
- mobile devices
- electronic commerce
- user satisfaction
- online shopping
- quality of service
- information systems
- user behavior
- mobile phone
- mobile users
- internet access
- location based services
- information quality
- web services
- real time
- conceptual framework
- business models
- case study