Customer service chatbot enhancement with attention-based transfer learning.
Jordan J. BirdAhmad LotfiPublished in: Knowl. Based Syst. (2024)
Keyphrases
- transfer learning
- customer service
- learning tasks
- knowledge transfer
- reinforcement learning
- labeled data
- transfer knowledge
- cross domain
- collaborative filtering
- machine learning
- text categorization
- active learning
- customer satisfaction
- manifold alignment
- semi supervised learning
- machine learning algorithms
- multi task
- domain adaptation
- neural network
- transferring knowledge
- unlabeled data
- learning algorithm
- databases
- cross domain learning
- graphical models
- target domain
- text mining
- recommender systems
- e learning
- information systems