Gaining Customer Loyalty with Tracking Information Quality in B2B Logistics.

Arun Rai Xinlin Tang Zhitao Yin Steven Du

Published in: J. Manag. Inf. Syst. (2022)

Keyphrases

information quality
service quality
customer satisfaction
customer loyalty
electronic commerce
user satisfaction
information systems
real time
service providers
competitive advantage
databases
data mining
mobile devices
supply chain
quality of service
marketing strategies