Relative QoS: A New Concept for Cloud Service Quality.
Gustavo AlvesCaio SilvaEverton CavalcanteThaís BatistaFrederico LopesPublished in: SOSE (2015)
Keyphrases
- service quality
- quality of service
- customer satisfaction
- service providers
- service level agreements
- user satisfaction
- cloud computing
- resource management
- response time
- electronic commerce
- real time
- competitive advantage
- online shopping
- web services
- information quality
- call center
- information systems
- service level
- data center
- information sharing
- business processes
- incident management