Joint Classification Model of Topic and Polarity: Finding Satisfaction and Dissatisfaction Factors from Airport Service Review.
Kosuke MizufuneSotaro KatsumataPublished in: ICDM Workshops (2018)
Keyphrases
- user satisfaction
- service quality
- customer satisfaction
- service providers
- factors that influence
- opinion summarization
- service discovery
- perceived usefulness
- management system
- customer support
- sentiment analysis
- information systems
- factors influencing
- news stories
- purchase decision
- technology acceptance
- factors affecting
- positive and negative
- web services
- feature selection