Online Consumers' Satisfaction in Self-Collection: Value Co-Creation from the Service Fairness Perspective.
Xueqin WangKum Fai YuenChee Chong TeoYiik Diew WongPublished in: Int. J. Electron. Commer. (2021)
Keyphrases
- service quality
- consumer trust
- online consumer
- online services
- customer satisfaction
- online stores
- purchase decision
- online learning
- management system
- user satisfaction
- web services
- grocery shopping
- group buying
- real time
- service composition
- internet shopping
- document collections
- comparison shopping
- electronic commerce
- product information
- online shopping
- online communities
- service oriented
- marketing strategies
- pricing strategies
- marketing campaigns
- online markets
- shopping behavior
- customer service
- service providers
- viewpoint
- service discovery