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Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management.
Alhanof Almutairi
Muhammad Asif Naeem
Gerald Weber
Published in:
IEEE Access (2021)
Keyphrases
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user satisfaction
enterprise systems
information systems
service quality
web services
business processes
highly dynamic
customer satisfaction
perceived quality
objective measures
user perceptions
perceived usefulness
technology acceptance