Development of Segmentation Algorithm for Identifying VOCs (Voice of Customers) with Sales Potential and Those with Negative Attitude at Call Centers.
Ryohei KubotaXinlong HuMasaki ShobuUshio SumitaPublished in: IIAI-AAI (2016)
Keyphrases
- segmentation algorithm
- call center
- customer service
- automatic segmentation
- unsupervised segmentation
- graph cuts
- image segmentation
- superpixels
- region growing
- service level
- segmentation procedure
- object segmentation
- arrival rate
- segmentation method
- service systems
- input image
- service quality
- asymptotically optimal
- region merging
- homogeneous regions
- active shape model
- heavy traffic
- information processing
- service times
- watershed algorithm
- markov random field
- image segmentation algorithms