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The Effects of Customer Perceived Employee Support on Self-Efficacy and Behavioral Intentions: The Roles of Service Complexity and Choice Freedom.
Shunzhong Liu
Published in:
Int. J. E Serv. Mob. Appl. (2016)
Keyphrases
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end users
customer service
customer satisfaction
customer support
learning strategies
computing environments
web services
learning outcomes
service oriented
call center
intrinsic motivation
cognitive effort
single server
heavy traffic
service management