Achieving Customer-Provider Strategic Alignment in IT Outsourcing.
Jinhong CuiYue TengXu WangPublished in: WHICEB (2014)
Keyphrases
- strategic alignment
- information technology
- service providers
- business intelligence
- competitive advantage
- information systems
- customer relationship management
- business management
- customer service
- knowledge management
- service quality
- business strategy
- competitive environment
- customer satisfaction
- electronic commerce
- data providers
- data sets
- knowledge discovery
- data analysis
- web services
- machine learning
- data mining
- cost effective
- cloud computing
- end users
- economic growth