Research on the Extension Evaluation Model and Strategy Generation Method of Enterprise Service Quality.
Ziwei CaiChunyan YangPublished in: ITQM (2018)
Keyphrases
- evaluation model
- service quality
- generation method
- competitive advantage
- fuzzy comprehensive evaluation method
- customer satisfaction
- evaluation method
- competitive environment
- artificial immune network
- service providers
- information systems
- quality evaluation
- evaluation process
- electronic commerce
- analytic hierarchy process
- sustainable development
- user satisfaction
- fuzzy analytic hierarchy process
- fuzzy theory
- financial risk
- quality of service
- customer loyalty
- information quality
- fuzzy comprehensive evaluation
- university libraries
- databases
- knowledge management
- neural network
- incident management
- analytical hierarchy process
- information technology
- online shopping
- bp neural network