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A Method for Service Failure Effects Analysis Based on Customer Satisfaction.
Yusuke Kurita
Koji Kimita
Kentaro Watanabe
Yoshiki Shimomura
Published in:
HCI (15) (2013)
Keyphrases
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customer satisfaction
support vector machine
service quality
database
significant improvement
detection method
evaluation method
data mining
user interface
access control
prediction model
evaluation model