Assessment of employees' perceptions of service quality and satisfaction with e-business.
Jung-Yu LaiPublished in: CPR (2006)
Keyphrases
- service quality
- job satisfaction
- customer satisfaction
- organizational culture
- user satisfaction
- gender differences
- service providers
- electronic commerce
- online shopping
- information systems
- quality of service
- competitive advantage
- call center
- information technology
- information quality
- subjective norm
- database
- competitive environment
- attitudes toward
- learning experience
- response time