Leveraging Information Technology Infrastructure to Facilitate a Firm's Customer Agility and Competitive Activity: An Empirical Investigation.
Nicholas H. RobertsVarun GroverPublished in: J. Manag. Inf. Syst. (2012)
Keyphrases
- competitive environment
- information technology infrastructure
- information technology
- competitive advantage
- competitive market
- web services
- business processes
- electronic commerce
- customer satisfaction
- customer service
- knowledge retrieval
- customer base
- business process
- information systems
- incident management
- operating system
- business environment
- knowledge management
- case study