Keyphrases
- customer requirements
- product information
- service providers
- customer satisfaction
- product design
- customer support
- development process
- service systems
- online stores
- service quality
- customer service
- purchase decision
- customer preferences
- lifecycle management
- call center
- service oriented
- single server queue
- knowledge management
- management system
- financial services
- single server
- customer base
- design process
- poisson arrivals