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A Home Page Is Where the Heart Is: Using Games Based Design Techniques to Enhance Contact Centre Interfaces.

Nicola MillardPaul K. BuckleyFaye SkinnerRosita Venousiou
Published in: ICEC (2004)
Keyphrases
  • home page
  • user interface
  • interface design
  • case study
  • building blocks
  • design process
  • learning experience
  • design patterns
  • engineering design
  • game tree