Business modeling for service engineering: a case study in the IT outsourcing domain.
Gregor ScheithauerHolger KettJoachim KaiserSusanne HacknerHao HuGuido WirtzPublished in: SAC (2010)
Keyphrases
- service providers
- business process
- information systems
- telecommunications industry
- service management
- business processes
- artificial intelligence
- online services
- electronic business
- information technology
- test bed
- case study
- multi domain
- business process modeling
- electronic commerce
- domain independent
- service oriented
- end users
- knowledge management
- service delivery
- software engineering
- data mining
- service oriented architecture
- service provision
- web services
- mission critical
- virtual organization
- business rules
- engineering design
- business models
- business intelligence
- domain specific