A Civil Aviation Customer Service Ontology and Its Applications.
Meixiang LvXudong CaoTianxing WuYuehua LiPublished in: Data Intell. (2023)
Keyphrases
- customer service
- civil aviation
- air traffic
- customer satisfaction
- inventory control
- semantic web
- domain ontology
- knowledge base
- customer behavior
- domain knowledge
- knowledge representation
- domain specific
- governmental organizations
- semantic information
- semantic annotation
- business strategy
- service quality
- artificial intelligence