User satisfaction evaluation of the electronic student services system - iKnow.
Ana GusevaMarjan GusevSasko RistovPublished in: MIPRO (2014)
Keyphrases
- user satisfaction
- service quality
- information systems
- customer satisfaction
- perceived quality
- service providers
- information quality
- undergraduate engineering
- post hoc analysis
- objective measures
- development process
- intelligent tutoring systems
- user interface
- quality assessment
- evaluation criteria
- factors affecting
- student learning
- perceived usefulness
- learning styles
- mobile phone